Thinking about building a mobile app for your business? It’s a big step—and a smart one if done right. But choosing the right app developer can be the difference between launching something powerful… and wasting time and money.
Before you sign on the dotted line, here are 7 essential questions every small or mid-sized business should ask when vetting an app development partner.
1. What’s your process—from concept to launch?
A reputable mobile app developer should be able to clearly explain their approach to design, development, testing, and deployment. Listen for words like “discovery,” “user experience,” and “QA testing.” If their process sounds vague or overly technical, keep looking. A well-defined process usually means a smoother experience for you as a client. Ask for a project timeline with milestones to get a sense of how your app will progress from idea to launch.
2. Do you specialize in native apps, cross-platform, or both?
Not all mobile apps are built the same. Native apps offer top performance and user experience, but they may cost more. Cross-platform tools (like Flutter or React Native) can be more budget-friendly. Your developer should guide you based on your goals, not just what’s easiest for them. A good developer will explain the trade-offs of each option in the context of your business—not just the tech specs.
3. Can I see examples of your past work?
Reviewing a portfolio is essential. Look for clean design (UI), smooth functionality (UX), and perhaps even in industries similar to yours. Even better, request a live demonstration or a video walkthrough of a recent project so you can experience the quality firsthand.
4. How do you handle updates and ongoing support?
Your app launch isn’t the end—it’s just the beginning. Make sure the developer offers post-launch support, bug fixes, and a maintenance plan. Apps need updates to stay compatible with new OS versions and devices. Developers typically offer various service plans, so look for flexible options that match your budget, expected app usage, and the level of support your organization requires.
5. How will I own and access my app’s source code and data?
Ownership matters. Confirm that you’ll retain full rights to your app, codebase, and any assets created during the project. Ask where your data will be stored, how it’s backed up, and how you’ll be able to access it—both during development and after launch. You should also ensure that credentials, licenses, and accounts (like Apple or Google developer access) are set up in your name, not the developer’s. If a developer hesitates or tries to retain control of your intellectual property, it’s a red flag.
6. What will it cost—and what’s included in the quote?
Request detailed pricing that clearly outlines costs for design, development, testing, launch, and any third-party expenses (such as APIs or hosting fees). It’s acceptable to start with a general estimate before the initial discovery process. However, prior to kicking off design and development, a reputable developer should provide a clear, itemized, fixed-price quote—including timelines and specific sprint deliverables. Be cautious of vague or lowball quotes that omit critical steps or costs in the app-building process.
7. How will we communicate during the project?
Clear, consistent communication is non-negotiable. Ask how often you’ll receive updates, what project management tools they use, and whether you’ll have a dedicated point of contact—ideally someone with several years of experience. It’s also important that one of the firm’s principals or owners is involved during the early stages. If they’re not closely engaged with you as a new client, it may signal a lack of long-term commitment or priority for your project.
Final Thoughts: Choose a Partner, Not Just a Provider
At the end of the day, your app developer should feel like a strategic partner who understands your business and goals—not just a coder for hire. Asking these seven questions can help you find the right fit and start your app journey with confidence.